For order confirmation, please check your email PROMOTIONS tab/spam folder/inbox.

For Modification/Cancellation  request, please remember that your order is only eligible to be cancelled and modified within 02 hours of placing the order. After that time, the order is locked for processing and can no longer be cancelled or modified.

For Shipping Status/Policy, please remmber that Production & Processing Time: 5-10 business days and Shipping time: 7-20 business days. See more: https://customizy.com/pages/shipping-policy

Items are shipped in seperated packages for logistic reasons, so do not worry if you have not received some items in your order. They may arrive later. 

If you have other questions related to your package, PLEASE click the following button to submit a form for early support.

We generally respond within 24-48 hours of your inquiry. Please note that during peak times, our response might be slightly delayed. We appreciate your patience and understanding.

Thank you,
Customizy Support Team